FX eTrading application support team

Key Responsibilities:
• Providing functional and technical support around the relevant systems to users worldwide by (not exhaustive)
• Static data management (Counterparties, Currencies etc)
• Ensure platforms admin in relation with system providers, both internal and external.
• Dealing with STP (straight thru processing) issues.
• Incident Management
• Manage customer relations when dealing directly with both internal and external users of the systems.
• Develop good relations with the business (FO, MO/Risk, BO), follow relationship with third parties, manage / assist members of team (business or technical analysts)
• Liaise with users and developers.
• Capable of handling releases autonomously
• Release Management experience
• Working both within the team responsible, or alone when requested, to act as, or in conjunction with a specific project manager:- (non-exhaustive)
• Building of project plans
• Assisting in the completion and timely delivery of projects
• Testing, including writing test scripts, for new releases.
• Assist the tracking of both time and resources on the projects.


Essential skills for the Application Support Specialist:
• Front Office, Fixed Income/FX
• Production Support Analyst
• Front Office support experience
• Experienced Across L2 Application Support
• Strong eFX,
• core FX knowledge
• Unix/Linux
• SQL
• Windows