Experience: Minimum 12+ Years Must
Location: Austin, TX (Remote)
Duration: 12+ Months
Visa – US Citizens , GC , H4EAD , GC EAD , TN , E3 EAD, L2 EAD.
NOTE: Candidates Must Have Previous Experience with ANY State Health and Human services – At least 1 or 2 Project
Client is Looking ITSM – Technical Support Analyst
its not ServiceNow admin/dev
- Strong ITSM Remedy, Service Now or any CRM Ticketing System Experience.
- Strong Database query languages (SQL PL/SQL) experience.
- Effectively communicate with a non-technical audience to understand business needs and explain complex systems and technical topics in a clear and concise manner.
- Skilled in performing tier 2/3 support including application knowledge of various root causing techniques, incident trend analysis, reporting the trends and recommending permanent solutions
- Strong verbal and written skills in communicating with peers and different levels of users.
- Skilled documenting processes.
- Skilled in performing remote support through diagnostic techniques and pertinent information gathering.
- Strong skills assisting with unit testing.
- Experience working on projects utilizing agile project management methodologies.
Experience with Health and Human services