Primary Skills:Scrum Master,Project Management
Job Summary:
This role will be centered around serving as the Overall Program Manager for a major initiative to roll out enhancements across our customer-facing digital channels, contact centers tools/technology, and the various tools/technology used by our airport operations teams. This person will be responsible for aligning and informing the business stakeholders, partnering on training and change management efforts, and ensuring that all deliverables, milestones, and benefits are achieved across the full program.
Responsibilities:
Responsible for management/execution of projects, programs, portfolio management
– Manage scope, issues, risks, and critical path activities through partnership with technology/ business teams, and/or vendors
– Establish governance, and actively engage stakeholders
– Create and manage integrated schedule, budget, constraints, risks, and dependencies
– Proactively manage key project activities, resource requirements, and interdependencies
– Work with stakeholders across functional areas to develop and support POC/soft launches
– Conduct system mapping, perform analysis, and enhance processes as needed
– Drive planning in communication and change management (training planning, processes/procedures)
– Report out performance of projects/programs in a portfolio to the project team, stakeholders, and leadership
– Ensure chosen projects/programs in portfolio are aligned to business priorities, goals and expected ROI
– Perform other tasks as assigned
Qualifications:
– 8+ years of experience in management of programs and portfolio management and some technology experience
– Led cross functional projects/programs/portfolio $2M+
– Strong conflict resolution skills
– Excellent active listening skills and self-awareness
– Highly organized (attention to details)
– Strong management skills and ability to multi-task competing priorities
– Strong verbal and written communication skills
– Flexible and adaptable, able to work in ambiguous situations
– Ability to conform to shifting demands and timelines through analytical and problem-solving capabilities
– Strong knowledge of Microsoft Excel, Outlook, PowerPoint, Project, and Word
– Bachelor’s degree
Preferred:
– Aviation industry experience
– Process/Improvement, and organizational change management experience
– PMP
– Green Belt / LSS
– Exposure to Agile, MS Teams, and Visio